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Privacy Policy

Privacy Policy

Last Updated: 24 August 2025

At A1 Laundry, we are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website and services.

1. Information We Collect

When you place an order on our website, we may collect the following personal data:

  • Full name
  • Address (collection & delivery)
  • Phone number
  • Email address
  • Payment details (card number, expiry date, billing address, etc.)
  • Order details (services requested, special instructions)

We also collect certain information automatically through cookies (see Section 6).

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To process and manage your laundry and dry-cleaning orders
  • To arrange collection and delivery of your items
  • To communicate with you about your order (e.g. confirmations, updates, queries)
  • To process payments:
    • An initial minimum payment at the time of placing the order
    • A follow-up payment upon completion of the service for any remaining balance
  • To improve our website, services, and customer experience
  • To meet legal, regulatory, and fraud prevention requirements

3. Who We Share Your Information With

We only share your data with trusted third parties where necessary to deliver our services, including:

  • Payment processors (to securely process card payments)
  • Delivery drivers (to collect and return your items)
  • Our partner cleaning facility (to fulfil your order)
  • IT service providers and website hosting platforms (for secure operation of our site)

We do not sell or rent your personal data to third parties.

4. How We Store and Protect Your Data

  • Your personal data is stored securely on protected systems.
  • Card payments are processed through a secure, PCI-DSS compliant payment gateway.
  • We retain personal data only as long as necessary to fulfil our services, resolve disputes, comply with legal obligations, or for tax/accounting purposes.
  • Once no longer needed, data will be securely deleted.

5. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

  • The right to access the data we hold about you
  • The right to correct or update inaccurate data
  • The right to request deletion of your data (“right to be forgotten”)
  • The right to restrict or object to certain processing
  • The right to data portability (transfer of your data)

To exercise your rights, please contact us at info@a1laundry.co.uk.

6. Cookies

Our website uses cookies to improve functionality and enhance your browsing experience. Cookies may collect:

  • Browser type
  • Device information
  • Pages visited

You can control or disable cookies in your browser settings. For more detailed information, please see our full Cookie Policy.

7. Contact Us

If you have any questions about this Privacy Policy or how we use your personal data, please contact us:

A1 Laundry
Email: info@a1laundry.co.uk
Address: 82 Alexandra Drive, London, KT5 9AG